Thailand - 01 November 2013
- Layana Resort & Spa received the distinction of being announced as the winning Luxury Boutique Hotel in the Asian Continent during the 2013 World Luxury Hotel Awards.
“This award recognizes the efforts of the resorts owners, management and the entire team in providing a luxurious experience and an exceptional level of service to discerning guests,” responds Stefan Heintze, Layana Resort and Spa’s General Manager. “More than 1,000 hotels from 87 countries were nominated to participate in the 2013 World Luxury Hotel Awards and it is such an honor to receive this recognition”.
In the words of Marinique de Wet, Director of the World Luxury Hotel Awards, “service excellence is the most critical factor in a hotel’s measure as a luxury hotel and winning a World Luxury Hotel Award would enhance performance levels if industry peers can be judged against other major players in the field. We can always be inspired to greater levels of excellence meaning exceeding customer’s expectations and paying attention to detail”.
The World Luxury Hotel Awards stand testimony to dedication, enthusiasm and leadership in the high demand luxury hotel industry. The World Luxury Hotel Awards not only recognize but also aim to maintain overall service excellence by building staff moral since success is a combined effort of a hotel's entire team. Acknowledgement of committed quality customer care is important to maintain a persistent level of service. Evidence have shown that a guest feel confident when booking a World Luxury Hotel Awards recognized hotel that have been rewarded further to unsurpassed excellence, voted for by industry experts and guests that have experienced these hotels. The criteria to be successfully nominated and included in the official World Luxury Hotel Awards voting process is overall service excellence. The World Luxury Hotel Awards are the world’s most prestigious and exclusive Awards recognizing the best facilities and service excellence the hotel industry has to offer.