Layana Resort & Spa

Tel: + 66(0) 7560 7100
Fax: + 66(0) 7560 7199
E-mail: [email protected]

German Sales Office

Tel: +49 (0) 89 780 64 280
E-mail: [email protected]

Bangkok Sales Office

MBK Hotel and Tourism Co., Ltd.
444 MBK Tower, 9th Floor, Phayathai Road, Wangmai, Pathumwan, Bangkok 10330, Thailand
Tel: +66 (0) 2216 3700 Ext. 20506
Fax : +66 (0) 2611 7039
E-mail: [email protected]

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    PRIVACY POLICY

    Our hotel (“Layana Resort & Spa”, “we”, “our”, “ours” and “us”) takes the issue of safeguarding your privacy seriously.

    Our privacy policy (“Privacy Policy“) describes the following:

     

    • what data or information we collect from guests, customers, villa owners, residence owners, lessors, lessees, tenants, vendors, suppliers, including prospective or potential ones, and you as well as visitors to com, affiliate and/or third party websites (“Guest”, “you”, “your” and “yours”)

     

    • the way in which Layana Resort & Spa uses this data or information to better serve the needs of our Guests

     

    This Privacy Policy has been adopted by all of the distinct legal entities that manage and operate Layana Resort & Spa. Those entities include MBK Hotel & Tourism Company Limited and its direct and indirect subsidiaries and affiliates, and all of the separate and distinct legal entities that manage Layana Resort & Spa managed hotels. References to “we” or “Layana Resort
    & spa” throughout this Privacy Policy, depending on the context, refer collectively to those separate and distinct legal entities.

     

    TABLE OF CONTENT

    What is Personal Information?

     

    Why is Personal Information Collected?

    1. To Provide Superior Customer Service to our Guests
    2. To Keep Our Guests Informed
    3. For Marketing Research

     

    How is Personal Information Collected?

    1. On com
      A. Initially Upon Contact With layanaresort.com
      B. While Browsing layanaresort.com
      C.Making a Purchase on layanaresort.com
    2. When Making a Reservation
      On layanaresort.com
      B. Through Hotels or Corporate Reservation Offices
    3. During your stay at a Hotel or Resort

     

    How do we store Personal Information?

    1. At the Hotel or Resort
    2. In Central Reservation System
    3. In Marketing Databases

     

    What information is not secure?

    • If I have created a Guest Profile, how is my Personal Information treated?
    • What information may be exchanged with MBK Hotel & Tourism?
    • What Personal Information may be provided to third parties?
    • How do I access / revise my Personal Information?
    • How long is my Personal Information retained?
    • How will I know if there are changes to this Policy?
    • How Is Personal Information affected by business transfers?
    • What laws apply to this Privacy Policy?
    • To whom do I direct questions or concerns regarding this Privacy Policy?

     

    What is Personal Information?

    The term “Personal Information” refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.

     

    Why is Personal Information Collected?

     

    1. To Provide Superior Customer Service to our Guests

    Your Personal Information is collected to assist us in making your reservation and providing the services you request at any of our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us. Our goal is to provide you with superior customer service, whether you stay with us once or many times. By keeping certain stay-related Personal Information on file, such as information regarding guest history and itemized spending, Guests have the ability to confirm prior transactions and reconcile statements or invoices.

     

    1. To Keep Our Guests Informed

    We may use the Personal Information you provide and that we collect from our business partners to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with Layana Resort & Spa and are contractually required to protect all Personal Information to which they have access. If you do not wish to receive information from Layana Resort & Spa, you may indicate your wishes on your registration card when you stay with us or you may advise one of our properties or send an e-mail to: [email protected]

     

    1. For Marketing Research

    Finally, we may wish to contact Guests to conduct surveys or focus groups to receive your views of our properties and service delivery. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below. Occasionally we will combine information from a number of Guests to better understand trends and Guest expectations. When this occurs, all identifiers are removed and the aggregate information cannot be linked to any specific Guest.

     

     

     

    How is Personal Information Collected?

     

    1. On layanaresort.com

     

    1. Initially Upon Contact Withlayanaresort.com

    When you visit layanaresort.com you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits layanaresort.com. If you log in as a registered user, our cookies may collect personal information for marketing purposes, and to make content on layanaresort.com more relevant and easier to use. Layanaresort.com cookies are used to enhance your experience on layanaresort.com and to provide you with Layana Resort & Spa targeted advertising that may be of interest to you. We do not share your activity on layanaresort.com with other third parties, nor do we collect information from other websites you may visit, except for (i) conducting our normal business, (ii) as required by applicable laws, and (iii) with your consent and/or request from time to time. By not blocking the use of cookies, you will be deemed to have consented to the use of such a cookie by Layana Resort & Spa.

    We also use cookies to collect and maintain aggregate website data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.

    If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile. Please note that because this is a setting on your browser, this adjustment may also block cookies for any website you visit.

    Once you have visited layanaresort.com and accepted our cookie, an ID number is automatically assigned to your computer or mobile device whenever you visit layanaresort.com. Despite the fact that you remain anonymous until you enter Personal Information on the website, the ID number allows us to log your session, so that we may better assist you should you need individualized service or support. Once you enter Personal Information on the website, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.

     

    1. While browsing layanaresort.com

    While in the process of browsing layanaresort.com, you also provide us with information that does not reveal your personal identity, for example, for what type of destination you are seeking information. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.

    While you explore our layanaresort.com for information that interests you, you will provide Personal Information when you create a profile or sign in to access an existing profile.

    While browsing layanaresort.com, you may also wish to put in a specific “Information Request” about our hotels, or you may wish to participate in one of our online surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.

    In the event you choose to provide us with this information, we will only use it for the purpose we have specified to you, including under this Privacy Policy. We will only e-mail you if you want us to, and you can choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call our Worldwide Reservations Office for more details.

    If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information about our products and services. You will be placed on a subscription list only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone. In the event you choose to join one of our subscription lists, you may ask to be removed from the list at any time. You will always have the ability to accept or decline any form of communication from Layana Resort & Spa.

    If you wish to receive information regarding any particular hotel or resort of Layana Resort & Spa you can utilize the link on layanaresort.com to the affiliate and/or third party websites of the particular hotel or resort, or send a request through layanaresort.com. If you utilize the link, you will be advised that you are now on the affiliate and/or third party websites and that any information you provide through the affiliate and/or third party websites will be protected by the affiliate and/or third party in accordance with the affiliate’s and/or third party’s privacy policy.

     

    1. Making a Purchase on layanaresort.com

    When making a purchase, such as a gift card, you will be asked to complete a form that includes your contact information and payment information. The form is secure. When the form is complete, your credit card number will be verified using a checking sequence, and once this is confirmed we authorize payment for the amount shown on your order form. Once your transaction is confirmed you will see a ‘Thank You’ screen, and if you requested an e-mail confirmation it will be sent within a few moments. Again, due to the personal nature of the information you provide when making a purchase through layanaresort.com, the form is secure, such that your credit card number is protected with encryption technology. Purchasing transactions are assisted by third party processors who are required by contract with us to protect the privacy of your Personal Information.

    We retain a log file of transactions at layanaresort.com, excluding your credit card information, connected to your ID number. We will then use that information to assist in any inquiries about your transaction.

    We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

     

    1. When Making a Reservation

     

    1. On layanaresort.com

    You can search for rates and availability at our hotels and resorts without providing any Personal Information.

    Visitors to layanaresort.com who elect to make reservations online will be required to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.

     

    Your credit card number will be verified using a checking sequence, but we do not authorize any payments at this point. Once you indicate confirmation of your reservation, all of the reservation information that you submitted will be sent to Layana Resort & Spa. From this point the information is sent to the selected property in exactly the same way as if you called us directly or if your travel agent made the reservation.

    Due to the personal nature of the information you provide when making a reservation through layanaresort.com,  Layana Resort & Spa employs encryption technology to keep your data secure. We also retain a copy of the reservation profile on dusit.com, excluding the credit card number connected to your ID number. We will then use that information to create a log in layanaresort.com database.

    We also may combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

     

    1. Through Hotel’s Central Reservation Offices

    Reservations can also be made by contacting a particular hotel or resort reservation office directly or by calling our Central Reservation Office. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Personal Information obtained will be sent in a secured communication to the relevant hotel or resort. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the hotel or resort.

     

    1. During your stay at a Hotel or Resort

    During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number). Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). This stay specific information is stored in the property management system at the particular hotel or resort where you stayed and is combined with information from previous visits that you have made to that hotel or resort. Certain information regarding your service preferences is also stored centrally by us and may be made available to other Layana Hotel & Resort through our guest database. You may advise the hotel or resort if you do not want personal preferences shared.

    In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel or resort and with Layana Hotel & Resort. Finally, in preparation for your stay, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.

     

    How do we store Personal Information?

    Your Personal Information may be stored, used and transferred for processing in all jurisdictions where it is necessary, or if it is required under local laws, your Personal Information may be accessed by the courts, law enforcement and national security authorities with or without notice to you.

     

    1. At the Hotel or Resort

    Layana Resort & Spa stores Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to the Personal Information. Layana Resort & spa, as manager of all properties within the group of Layana Resort & Spa, may use your Personal Information to create a guest profile that is stored in our property management systems. The stored guest profile information may include guest name, address, phone numbers, e-mail and credit card number. The guest profile may also include certain information regarding your service preferences.

     

    1. In Central Reservation System

    In order to serve you better we also store your guest profile in Central Reservation System (“CRS”), a platform located in a data center in Thailand. When you make a reservation directly to each of Layana Resort & Spa, this information is available at / to that hotel or resort.

    We store other transaction information in CRS, including the number of stays you have had at Layana Resort & Spa including the number of nights of each stay. This information is available at / to Layana Resort & Spa when you make a reservation at that hotel or resort in order to serve you better.

     

    1. In Marketing Databases

    Layana Resort & Spa maintains databases of Guest information which are used for marketing, promotional and research purposes. Guests will only receive such information if they have provided permission on their registration cards, on layanaresort.com or in some other form. Any information sent provides a clear notice of how to discontinue receiving promotional materials.

     

    What information is not secure?

    We endeavor to protect the privacy of your account and other Personal Information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place we cannot guarantee the security of any Personal Information in databases hosted by third parties.

    When you log-in to complete or modify a Booking Profileor Guest Service Profile, your online interaction with us is protected from eavesdropping using the highest level encryption technology based on the browser you use. In order to ensure your privacy and the protection of information you choose to share with us, we allow only encrypted communications from all of our web forms.

    It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

    Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion.

     

    If I have created a Guest Profile, how is my Personal Information treated?

    If you are invited and elect to create a Guest Profile on layanaresort.com, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log-in. Once you have created a Guest Profile, we may add online session data to your Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.

    By completing your Guest Profile you are considered to have provided consent to share your Personal Information within LAYANA RESORT & SPA in accordance with this Privacy Policy.

     

    What information may be exchanged with MBK Hotel & Tourism?

    Information is shared with MBK Hotel & Tourism in certain limited circumstances, particularly where health or safety concerns have arisen in the past. Preference information may also be shared to enhance your guest experience.

    Further, if a guest does not pay an outstanding account on time, or acts in an unlawful manner in regards to payment obligations, this information may be shared among accounting personnel at others in MBK Hotel & Tourism

     

    What Personal Information may be provided to third parties?

    Agents, contractors or third party service providers of Layana Resort & Spa may receive your Personal Information in the course of providing services to Layana Resort & Spa to better serve your needs as a Guest. Using contractual or other arrangements, Layana Resort & Spa ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

    Personal Information is shared with third party developers of the Layana Resort & Spa (or the authorized agents). The particular developer’s website can be consulted for the developer’s policy on the collection, storage and use of such information.

    We will only share Personal Information about you outside Layana Resort & Spa without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (e.g. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; or (d) if you have failed to pay amounts owed to any of MBK Hotel & Tourism.

    If Layana Resort & Spa suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

     

    How do I access / revise my Personal Information?

    You may request to access / revise to your Personal Information held by us by taking the following steps:

     

    If you are a Hotel Guest:

    Step 1: To contact our Office:

    • via e-mail at [email protected]
    • Mark as “Personal Information Request” together with your first name and last name and contactable telephone number

     

    Step 2: Wait for our staff to contact you. This may take a few days

    Step 3: To identify you as the owner of the Personal Information requested

    • – our staff will require you to produce some form of photo identification (e.g. a copy of a government-issued identification with signature, a passport or a driver’s license), home or business addresses, phone numbers and information of your stay with Layana Resort & Spa). You will also be asked to sign a request form.

     

    How long is my Personal Information retained?

    Your Personal Information will be stored for the period of time required by law in the jurisdiction of Layana Resort & Spa holding the information. It may be stored indefinitely by Layana Resort & Spa as long as there is a business purpose for doing so. From time to time we may delete your Personal Information if you have not stayed with us for a certain period of time.

    How will I know if there are changes to this Policy?

    Our Privacy Policy may change from time to time and we will post the revised policy on layanaresort.com so you are always aware of how we treat Personal Information. Without your express consent we will not reduce your rights under this Privacy Policy with respect to Personal Information already collected about you.

     

    How Is Personal Information affected by business transfers?

    Layana Resort & Spa manages the properties within the group of MBK Hotel & Tourism. Personal Information and/or other information required for the business transaction between the Guest and Layana Resort & Spa may be shared with the third party within MBK Hotel & Tourism but all Personal Information is considered to be proprietary to Layana Resort & Spa. If we cease to manage a particular Layana Resort & Spa, all Personal Information remains with Layana Resort & Spa.

     

    What laws apply to this Privacy Policy?

    MBK Hotel & Tourism Company Limited does business as Layana Resort & Spa and is a Thai company limited incorporated under the laws of Thailand. As such, laws and regulations in respect of data privacy protection apply to our company. We apply the requirements of these laws and regulations to how we handle all Personal Information wherever received, and each of Layana Resort & Spa also complies with the local privacy laws of the jurisdiction where it is located. All transfers of Personal Information between countries will be subject to the terms of this Privacy Policy and in compliance with these laws.

     

    To whom do I direct questions or concerns regarding this Privacy Policy?

    Questions or concerns regarding this privacy policy should be directed to the Data Protection Officer by writing to the following address:

    Mark as “Question on Privacy Policy” together with your first name and last name and contactable telephone number. Email to [email protected]

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